Shipping Policy

KILS currently delivers within South Africa only. International shipping is not available at this time.

As each order is prepared and packed by hand, please allow 2–4 business days for your order to be processed before dispatch. Once your order has been dispatched, delivery times will vary depending on the destination. Tracking information will be provided where available.

Shipping costs are calculated at checkout based on the contents of your order and the delivery destination.

Free delivery is available for orders delivered within Hermanus and Vermont.

KILS currently offers door-to-door delivery to physical addresses within South Africa only. We do not currently deliver to P.O. boxes, parcel lockers or collection points.

Please ensure that your delivery address and contact information are complete and correct when placing your order. If you notice an error in your delivery information, please contact KILS as soon as possible. Once an order has been dispatched, changes to the delivery address may not be possible. Any additional courier costs resulting from incorrect or incomplete delivery information supplied by the customer, or from unsuccessful delivery attempts due to circumstances within the customer’s control, may be for the customer’s account.

Each KILS order is packed carefully for transport, with particular attention given to the fragile nature of handmade ceramics.

If your order arrives damaged, please contact KILS within 48 hours of delivery. Please include your order number together with clear photographs of the damaged item and its original packaging. This allows us to assess what happened during transit and assist you with the appropriate next steps.

Claims relating to damaged items will be handled in accordance with the KILS Refund Policy.

While every effort is made to ensure that orders reach you safely and within a reasonable timeframe, delivery may occasionally be affected by circumstances outside of KILS’s direct control.

If your parcel appears to be significantly delayed or lost in transit, please contact KILS so that we can follow up with the relevant delivery service and assist in resolving the matter.

For any questions regarding the delivery of your order, please contact KILS at kilspottery@gmail.com.